My career moved through web and field systems, consulting, enterprise reporting, database operations, and AI evaluation. One discipline: translating ambiguity into systems people can trust.
Programming, customer-facing delivery, networks, support, and consulting.
Crystal Reports, Business Objects, SQL Server, requirements, training, and consulting.
Contributed to business system design at Coinmach / Appliance Warehouse, later CSC ServiceWorks. Database administration and Clarify reporting across air, laundry, and route operations.
Career break, 2017–2022. Returned to Southwest Airlines in August 2022.
Southwest Airlines Technical Operations. Reporting and stakeholder translation; Performance Management team and Breakfast Club representation.
Independent project work in evaluation, provenance, routing, guardrails, and orchestration.
Walk into the environment. Learn the people, constraints, data, and failure modes. Then build the bridge between what technology can do and what the operation can actually absorb.
Crystal Reports and Business Objects made business questions concrete. Database operations added reliability, recovery, and continuity. Applied AI brings those same habits to evaluation, provenance, and guarded workflows.
Operator before optimizer.
Teacher and translator.
Evidence over theater.
Three hands-on operations demos. Synthetic and sample scenarios make the work inspectable; each link opens the existing demo.
Aircraft history at the point of inspection.
A sanitized 737-family visualization with zonal inspection, measurement tools, and example inspection history. Move from an aircraft section to a historical condition and its details.
Explore demo — Dent VisualizerTry it: open inspection history, choose a component, then inspect a dent record.
Illustrative scenarios. No live airline feed or maintenance approval is implied.
See departure risk before it becomes a gate conflict.
Connect the aircraft on the line, remaining maintenance, projected departure, and the next arrival. Gate and aircraft context turn a scheduling question into a visible operational consequence.
Explore demo — Line PlannerTry it: On the line → Aircraft 01 → Overview, then Work.
Illustrative scenarios. No live airline feed or maintenance approval is implied.
Work packages, people, and tools tied to return to service.
Eight bays bring aircraft status, maintenance work, crews, tools, and return-to-service forecasts into one workspace. A synthetic scenario makes forecast overruns and bay overlaps inspectable.
Explore demo — Hangar PlannerTry it: Bay 02 → Work, People, Tools, Defects, and RTS.
Illustrative scenarios. No live airline feed or maintenance approval is implied.
Specialist-agent orchestration, structured tools, React interfaces, and synthetic-data workflows for data science and machine-learning engineering. Research-inspired implementations; underlying research authorship is not claimed.
A repeatable content-to-voice-to-delivery pipeline with independent output proof. Daily readings and two morning audio editions in a listening-focused interface. Open site
Transport requests, coordination, mission privacy, and story consent. Open demo
A mobile-first, local-first reflection workbook. Entries stay in the visitor’s browser. Open handbook
Detailed experience, projects, and historical qualifications. Choose a format to save.
Markdown is plain text for easy reading and agent scanning.
Enterprise report development supporting Technical Operations. Connect operational questions with reporting, stakeholder communication, and practical data delivery. Worked on the Performance Management team and, for a period, represented the team at Breakfast Club.
Career break, 2017–2022.
Coinmach / Appliance Warehouse → CSC ServiceWorks
Contributed to business system design, participating in development meetings and helping guide operational needs into software and reports. Developed Clarify reporting across the route operation for air machines, laundry machines, and other equipment. With no separate database administrator, handled database administration alongside report development: configured and managed log shipping and ongoing data feeds between distributed servers across the country, database backups, and disaster recovery planning. Supported annual audits involving Ernst & Young. Built a cellular-data reporting backend and customer-facing reports supporting collections and payout workflows; led customer discussions to explain data and investigate discrepancies.
Progressed through field engineering, programming, technical support, business-intelligence consulting, report development, administration, and training. Delivered web and client systems, SQL/reporting solutions, requirements work, production support, and technical instruction.
Former Scrum Master.
The best fit is work where software, data, operators, customers, and frontier AI all have to survive contact with reality.